DCS Job Listing
Job Title: Telephone Accounts Negotiators
Salary: £16k - £18k per annum
Our client a DCA based in West Sussex are looking to recruit determined negotiators due to their continued growth.
Candidates should be from either a telephone debt collection, credit control or telephone based customer services background.
The basic salary is £16k - £18k dependant on experience with the ability to earn commission on top of this:
Job Spec:
• Telephone based, contacting debtors regarding the collection of overdue monies owed to clients
• Management of diary consisting of debt collection accounts, and credit control/confidential outsource ledgers
• Control sections of accounts within a sales ledger, facilitating a high level of cash flow and minimising levels of overdue debt
• Quick identification of genuine disputes within the early stages of the collections process, and the subsequent management of the debtors expectations of settlement, adhering to guidelines as set down by individual clients
• Verification of invoices upon issue, confirmation of payment date prior to invoice becoming due and collection of overdue invoices
• Updating systems with latest information on the current status of each account/invoice in a clear, concise and appropriate format for viewing by the client
• Achievement of monthly cash collections targets set for each customer/ledger against a specific section of accounts
• Achievement of daily telephone contact target of a minimum of 60 outbound calls and 4 hours call time
• Building of relationships with external customers
• Working to set deadlines
• Being part of a friendly, supportive team with each member taking responsibility and ownership of their section of the ledger
Skills, Knowledge and experience required
• Excellent communication skills – Must possess ability to communicate facts and concepts effectively both in writing and orally, and offer informed recommendations to solve issues
• Committed to achieving results and targets by accepting responsibility and ownership of the task, and applying effective application of effort and resources, combined with passion, belief and energy
• Decision Making – Making timely decisions in line with initiatives by collating information and prioritising, to judge correct course of action
• Efficiency/Quality of Work – Ensuring all deadlines are met and that work is completed to a high standard with attention to detail. Must show effective time management through correct prioritisation of work
• Using initiative, ensure that the time worked on a debt is justified by the commission earned, using different collections methods and techniques relevant to the account. Must also show capability to think outside the box to present cases to the Collections Manager if outside agreed parameters.