DCS Job Listing
Job Title: Operations Team Manager - German Speaking
Salary: £20k per annum + bonuses
Based in Preston, Lancashire
Salary £20k + bonuses (negotiable)
MAIN PURPOSE OF JOB
v Maximise revenues and profitability through the management, motivation and leadership of a team of Account Representatives ensuring maximum productivity and quality of action to deliver total performance, service, company and client work standards compliance thereby maximising market share opportunities and thus future growth of both revenue and profitability.
POSITION IN ORGANISATION
v Reports to Branch Manager/ Collection Manager
v Full management responsibility and accountability for a team of Account Representatives
SCOPE OF JOB
v Manage a team of Account Representatives and through the effective implementation of agreed strategies and performance management, lead and motivate the team to maximise revenue, profitability and market share positioning.
v Office wide responsibility for all teams in absence of other Operations Team Managers.
v Monitor and coach performance of individuals and take appropriate action to ensure targets, productivity goals and client and company work standards are met.v Motivate staff to ensure maximum output and revenues.
v Maximise operational efficiencies ensuring actual meets planned resource i.e.: staffing levels.
v Carry out performance reviews for all team executives in accordance with Co guidelines and timeframes.
v Make recommendations to Head of Collections in terms of strategy changes or initiatives.
v Primary day-to-day contact with clients for operational issues.v Liaison with Administration to ensure timely and accurate input of new business, letter production and closures and resolution of any issues or queries.
v Responsible for day-to-day disciplinary actions up to and including written warning (stage 2).
v Daily resource allocation and new business distribution to ensure work standards met, and revenue maximised.
v Production of client reporting requirements in conjunction with Head of Collections.
v Visit clients as required.
LIMITS OF AUTHORITY
v Write off / close accounts of any valuev Agree short rates as permitted by clients and in line with Co. guidelines
v Disciplinary action up to and including level 2 (written warning)
QUALIFICATIONS
v Degree level, plus fluency in minimum of 1 European language covered by team in addition to English would be preferable
EXPERIENCE
v Min 2 years industry experience, ideally in team leader / junior management role.
v Experience of man management techniques, including team motivation and leadership skills.
v In depth knowledge of collection techniques including market specialisation and skip tracing.
v Consistently demonstrates and performs to role competency requirement