NEW Telephone Collection Skills for Tough Times –
Protecting your Investment

What is the course about? – this 1 day course looks at keeping close to your customers and strategies to maintain cash flow.  Although primarily targeting use of the telephone it also covers planning, prioritising and use of other collection methods. Negotiating payment plans when necessary will also be included along with a negotiation check list which can be taken back and implemented in the work

Who is it for?  – this one day course is for anyone who wants to be able to collect money more effectively.  It would benefit both inexperienced and experienced collector who need new ideas to work with.

Content

It’s all about Cash Flow

1. Planning the Collection
2. Strategies for the Current Financial Climate
3. Pre Collection Considerations

Your Customer

1. Keeping Close
2. Can’t pays / Won’t pays
3. Difficult and Aggressive Customers

Smarter Collection Calls

1. Structuring the Call
2. Drilling Down and Gaining Commitment
3. Staying in Control

Negotiation Skills

1. Dealing with the Delaying Tactics
2. Cash Flow Problems
3. Negotiate like Never Before!
4. Working out Payment Plans
5. A Negotiation Check List

Collection Perfection

1. A 10 Point Action Plan for Successful Collections
2. (or Top 10 Tips for Successful Collection)?

Course Start time 9.30  - Finish time 4.30