Advanced Presentation Skills
The Newly Appointed Credit Manager
Objectives
Intended for anyone taking the first step into a management position. This programme has been especially designed for those who are moving from being a team member to a manager. It introduces essential skills of time management, people resources, delegation, decision making and leadership.
Content
Recognise the qualities of a successful manager and avoid the pitfalls and mistakes of the ‘new’ manager
Identify the personal changes required for successful transition from team member to the boss
Prioritise and manage your time
Review of Credit Policy and effectiveness of collection procedures
Managing people for the first time and building a high performing team
Giving and receiving feedback to promote cooperative team behaviour
Delegation – the art of successful delegation
How to resolve conflict confidently and positively
Identify the right skills for the job - understanding and setting SMART objectives for the team
Motivating the team while staying motivated yourself