9.30am Introductions
Meeting the delegates and setting the objectives

Understanding tracing philosophy

1. Tracing industry history
2. Tracing methods: Automated, desk-top and field
3. Types of gone aways: Unintentional, relief seeking, criminal and LAS
   

Legislation and compliance surrounding tracing today

1. Data Protection and the ICO
2. Statute Legislation (Acts of Parliament)

Automated tracing

1. Information databases, what they are and how they can be used?
2. The Credit Reference Agencies
3. Trace verifications and the ICO
4. Miss traces

Desk-top telephone tracing

1. Leads and contact sources
2. Telephone skills – talking to occupiers, neighbours and third parties
3. Some telephone tracing techniques
4. Using contact cards
5. Other desk-top tools (the internet)

Field tracing

1. Site visit investigations
2. Means reporting and other services achievable at the door

Outsourcing trace work

1. Success rates
2. Turnaround times
3. Mis-traces and re-checks
4. Reporting
5. Selling Gone Aways

The Tracers Workshop
- Putting the theory into practice
- Role playing some typical tracing scenarios

4.30pm Close