Objectives

Intended for ;
New and experienced managers seeking better understanding of management concepts and who may not have any formal management training.  The programme will be particularly relevant for individuals wishing to go beyond ‘credit management specific’ skills and are ready to develop their management performance and people skills.

Content

• Communication - The key to success.  Effective communication skills using NLP (Neuro Linguistic Programming) including behaviours and body language
• Influencing and negotiation skills
• Power its impact on influencing, sources of and use within organisation
• Conflict - methods for minimising, managing when it arises
• Motivation – how to get the best from other people and yourself
• Leadership and Management - Similarities and differences. Models of leadership and developing your own style.
• Teams and Teamwork - Team development life cycle and case study
• Managing in a busy organisation/personal effectiveness
• Managing Organisational Change and recognising the impact upon team performance
• Customer Relationship Management within a credit environment
• Time management - identifying common timewasters
• Meetings - process and constituents of effective meetings
• Planning & smart objectives  - identifies methodology for planning and importance of SMART objectives