Objectives
This one day is for anyone who would like to be more confident and assertive within the workplace either with their colleagues or customers.  The course concentrates on building assertiveness skills in order to communicate on an even footing and get your point across in a firm, concise and empowering way.

Content

• Communication skills

It’s not what you say it’s the way that you say it!
Questioning in a positive way
Using tonality and inflection for impact
Using active listening skills
How to ask for what you want without feeling uncomfortable

• Learn how to become confident

In your own abilities and what you say
Recognising how you come across to others
Understand why sometimes people get the wrong impression of you

• Moving from negative to positive ways of thinking

Building your self-esteem
How self-esteem affects confidence and influences behaviour
Challenging your negative inner dialogue

• Learn how to react to and turn around aggressive people

Change the way you are treated
Learning how to say NO to people and stop feeling ‘put upon’