£12 - £14,000 per annum

• To maximise fee revenue generation and to offer outstanding levels of service to the company’s blue chip client base. This is achieved through high volume telephone contact and quality negotiation and customer service skills to ensure that competitive levels of liquidation are attained. Responsibility extends to agreeing repayment terms within the parameters stipulated by the company. Operating in a performance orientated environment, the account representative strives to exceed client expectations and provide a level of service that sees RMAI maintaining its position as market leader.

• SCOPE OF JOB

• Manages a portfolio of delinquent accounts on behalf of the company’s blue chip client base through the use of Dialler software and Collections management system
• Responsible for the provision of payment and information solutions
• Attains levels of liquidity such as to maintain the company’s position as market leader
• Adheres to the strictest requirements of our clients in terms of payment deadlines and methods
• Represents the best interests of the company and its clients - at all times - through provision of outstanding levels of customer service
• Delivery of all aspects of client/company performance standards and audit requirements
• Performance focussed - strives to maximise fee revenue through effective telephone negotiation – exceptional monthly bonus potential
• Implements Company and Client Minimum Collection Standards
• Delivers 100% of Baseline Budget

• QUALIFICATIONS

  • Strong academic/professional qualifications (minimum A level standard)
  • Foreign language ability (degree or mother tongue) an advantage
  • Highly developed oral communication skills

  EXPERIENCE

  • Experience in a customer service environment an advantage
  • Previous experience in sales or telephone work
  • Ability to negotiate and persuade 
  • Able to demonstrate and perform to role competency requirement

£18 - 21,000 per annum

• Maximise revenues and profitability through the management, motivation and leadership of a team of Account Representatives ensuring maximum productivity and quality of action to deliver total performance, service, company and client work standards compliance thereby maximising market share opportunities and thus future growth of both revenue and profitability.

SCOPE OF JOB

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• Manage a team of Account Representatives and through the effective implementation of agreed strategies and performance management, lead and motivate the team to maximise revenue, profitability and market share positioning.
• Office wide responsibility for all teams in absence of other Operations Team Managers.
• Monitor and coach performance of individuals and take appropriate action to ensure targets, productivity goals and client and company work standards are met.
• Motivate staff to ensure maximum output and revenues.
• Maximise operational efficiencies ensuring actual meets planned resource i.e.: staffing levels.
• Carry out performance reviews for all team executives in accordance with Co guidelines and timeframes.
• Make recommendations to Head of Collections in terms of strategy changes or initiatives.
• Primary day-to-day contact with clients for operational issues.
• Liaison with Administration to ensure timely and accurate input of new business, letter production and closures and resolution of any issues or queries.
• Responsible for day-to-day disciplinary actions up to and including written warning (stage 2).
• Daily resource allocation and new business distribution to ensure work standards met, and revenue maximised.
• Production of client reporting requirements in conjunction with Head of Collections.
• Visit clients as required.

QUALIFICATIONS

•  Degree level, plus fluency in minimum of 1 European language covered by team

EXPERIENCE 

• Min 2 years industry experience, ideally in team leader / junior management role.
• Experience of man management techniques, including team motivation and leadership skills.
• In depth knowledge of collection techniques including market specialisation and skip tracing.
• Consistently demonstrates and performs to role competency requirement