c. £28,000 per annum

MAIN PURPOSE OF JOB

• Delivering standards of excellence in maximising revenue, profitability & efficiency through the management of a Collections floor dealing with all matters associated with the client and operation, to include managing costs and delivering full adherence to market specific SLAs, exceeding internal targets and full compliance.

SCOPE OF JOB

• Deputise for Branch Manager as and when required
• Manage all Operational Team Managers and staff to company minimum standards, promoting consistency and excellent standards of collections & performance, at all times leading by example
• Ongoing & innovative reviews of collection strategies to deliver maximum revenue and number one competitive position month on month by pro-actively making changes when required
• Maintain open and effective lines of communication between staff and management at all levels
• Set and monitor performance targets and goals for all teams and operation as a whole
• Participate in the recruitment, selection and ongoing training of staff, to include motivation, team building and development to ensure quality results
• Close inter-action with the client in order to partner for the common goal
• In-depth understanding of the drivers needed to succeed in a highly  competitive arena  with high visibility at board level
• Ability to participate in on-site audits, provide the appropriate commentaries and instigate gap analysis in order to rectify
• Ability to create and articulate scheduled and ad-hoc MI reporting in both high level and granular detail for the designated operation
• Act as full mentor to new and existing Team Managers/Direct Reports in order to guide them through their management development programmes and on-going development
• Ensure personnel issues are appropriately, consistently and promptly managed  eg: punctuality, absenteeism, dress code, conduct etc. whilst demonstrating the necessary level of discretion
• Monitor training needs and liaise as appropriate to ensure that staff are working in a competent and fully compliant manner
• Assisting in the preparation and delivery of 12 monthly appraisals, to be performed in line with monthly review meetings with each Direct Report in order to review performance, personal development and hence identify future development opportunities
• Hold regular & structured team meetings to share best practice, create openness and discuss suggestions and  new initiatives
• Create a culture of trust, integrity and  pride amongst all staff, through appropriate information sharing,  recognition and reward
• Possess an in-depth understanding of the client’s and NCO’s expectations and goals
• Leading and facilitating operational projects that arise
• Attend and contribute to Leadership Team meetings to aid the future success and growth of the business
• Build strong inter-departmental relationships and  communicate clear and concise requirements including deadlines
• Any other tasks that the company may require you to fulfil within the Operations Division

QUALIFICATIONS

• Degree level or equivalent standard preferable.
• High level of verbal and written communication.
• Ideally CSA/ICM qualified.

EXPERIENCE

• Minimum 2 years collections industry experience in a management role
• Strong leadership skills
• Experience of managing managers and a department in excess of 40 FTE
• Ability to assimilate company and client data
• Good working knowledge of all Microsoft Office products
• Ability to demonstrate discretion and professionalism at all levels, internal and external

c.£21,000 per annum

MAIN PURPOSE OF JOB

• To drive performance and efficiencies via the strategic use of data and analysis. To take ownership of and drive departmental projects

SCOPE OF JOB

• Proactively and reactively deliver on new strategies, technologies and solutions
• To interpret analysis and therefore improve the collections strategy in line with the current modelling specific to relevant clients
• To identify and continually deliver tactical changes to maximise Collections effectiveness
• To assist in the ongoing development, implementation and maintenance of Collections strategies
• Maintain and monitor aspects of collections policy relating to operational handling and risk segmentation of accounts.
• To minimize credit losses throughout the business by delivery of continually improved collections strategies and technologies
• Liaise with the HOC to mutually define and agree strategies, procedural structure ant to ensure optimum operational performance
• To prepare appropriate analysis and provide recommendations for improvements to process’s, systems, procedures and controls to the EOD/Board
• To define and manage analytical requirements to track collections portfolio effectiveness, assess improvements and identify risks and opportunities

QUALIFICATIONS

• Degree level or equivalent standard
• High level of verbal and written communication

EXPERIENCE

• Min 2 years industry experience, ideally in team leader / junior management role.
• Experience of man management techniques, including team motivation and leadership skills.
• In depth knowledge of products, competitive data and market specifics
• Proven record of forging good interdepartmental relationships.
• Ability to demonstrate discretion and professionalism at all levels, internal and external.

£18 - 21,000 per annum

• Maximise revenues and profitability through the management, motivation and leadership of a team of Account Representatives ensuring maximum productivity and quality of action to deliver total performance, service, company and client work standards compliance thereby maximising market share opportunities and thus future growth of both revenue and profitability.

SCOPE OF JOB

•  
• Manage a team of Account Representatives and through the effective implementation of agreed strategies and performance management, lead and motivate the team to maximise revenue, profitability and market share positioning.
• Office wide responsibility for all teams in absence of other Operations Team Managers.
• Monitor and coach performance of individuals and take appropriate action to ensure targets, productivity goals and client and company work standards are met.
• Motivate staff to ensure maximum output and revenues.
• Maximise operational efficiencies ensuring actual meets planned resource i.e.: staffing levels.
• Carry out performance reviews for all team executives in accordance with Co guidelines and timeframes.
• Make recommendations to Head of Collections in terms of strategy changes or initiatives.
• Primary day-to-day contact with clients for operational issues.
• Liaison with Administration to ensure timely and accurate input of new business, letter production and closures and resolution of any issues or queries.
• Responsible for day-to-day disciplinary actions up to and including written warning (stage 2).
• Daily resource allocation and new business distribution to ensure work standards met, and revenue maximised.
• Production of client reporting requirements in conjunction with Head of Collections.
• Visit clients as required.

QUALIFICATIONS

•  Degree level, plus fluency in minimum of 1 European language covered by team

EXPERIENCE       

• Min 2 years industry experience, ideally in team leader / junior management role.
• Experience of man management techniques, including team motivation and leadership skills.
• In depth knowledge of collection techniques including market specialisation and skip tracing.
• Consistently demonstrates and performs to role competency requirement

£30,000 per annum

To support the Credit Quality Risk Manager in developing, implementing and monitoring credit granting strategies to ensure consistent and coherent credit granting policies across the business.

Our company success is built on individual performance, not only what you deliver, but in the way you deliver it.  There are 3 key areas, which should underpin your day to day:

• Embrace Accelerating Growth
• Maintain an awareness of IT and information security related issues and ensure compliance with the Cattles IT Security Policy and procedures within the area of responsibility